The problem with workflow software

I have a problem as I am sure many of you do.  It is telling people what I do for a living or what kind of company I work for.  Invariably I start talking about what workflow software is and all the benefits of Business Process Management.  Somewhere along the line they come to the conclusion that “He works with computers”.  I guess the problem is that I don’t really have succinct way of describing the industry and thus my role in it.  Here is the best definition I have come up.

Workflow or Business Process Management Software is set of software tools which are aimed at maximising all the benefits of performing business processes while reducing their costs.

BPM today is so function rich that above definition doesn’t scratch the service and as such any short definition is a disservice.  However every long definition is confusing to the layperson.  If anyone has a better definition please post a comment.  Until then I guess I will just have to keep telling everyone that I “work with computers”.


2 thoughts on “The problem with workflow software

  1. Pingback: The problem with workflow software

  2. Hello,

    I manage intranet’s, which isn’t exactly the same but is in a similar light.

    What I reckon you say is that you help people better understand how they are doing the things they are doing and then work with them to find better ways in which to do them.

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