What are the best things to put into workflow systems?

Well there is no tried and true scoring sheet for determining what are the best things to convert into workflow applications
However here are some guidelines as to the types of applications that will provide the highest return on investment.

1) Throughput – how many times is this process used per month.
2) Escalations – What effect does missing a deadline on one of the activities have for your organisation.
3) Number of Steps – the more steps the more it lends itself to a workflow application.
4) Number of disparate systems currently needed – a workflow application should eliminate the users’ experience of dealing with information over more that one interface.
5) Staff Turnover – Workflow Systems (at least Kontinuum) provides a more straight forward learning experience as people see how the process works, these means there is less down time for new employees to get up to speed.
6) Management Reporting – How important is it for management to see at what stage everything is at.
7) Data Integrity – What is the current state of data integrity.
8) Security – Is the data secure from: malicious users, the departure of key personnel.

Those are just some of the ones I can think of off the top of my head.  I am sure I will be adding to this list as the weblog progresses.


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